Friends and Family Test

The Friends and Family Test is a very useful tool that we use to collect feedback about our service.

We want everyone to get the best possible care and treatment. The Friends and Family Test will help to do that.

These questions are a chance for you to tell us what you think about the care you had.

Answering these questions will help us to know:

• If we are doing a good job, or
• If things could be done better

You can tell us if you think the care you had was good enough for your friends and family.

Your name will not be kept with your answers. It is ok to tell us what you think, good or bad.

You can answer some or all of the questions.

There are no right or wrong answers.

What you tell us will be added to what other people have said.

You can still complain if you are unhappy.

If there is something urgent, tell a member of staff straight away.

You can complete the online form, or you can download a form from the list below, print it off and return to us, or e-mail it back to us: 

Friends and Family Test - Large Print

Parent/Carer Friends and Family Questions

Children and Young People’s Friends and Family Question

Friends and Family - Easy Read

We can also provide these questionnaires in many different languages. Please enquire if you would like a translated questionnaire, or they will be uploaded here soon.

The data collected from the Friends and Family Test is regularly updated here: Friends and Family Test Guidance

Materials provided by Insight & Feedback Team, NHS England