GP online services allow you to access a range of services via your Patient Access on your computer, mobile or tablet. You can also use the NHS App or visit their website to login.
Online services offer you:
- the facility to book/view/amend appointments and order repeat prescriptions
- the provision of online access to coded information in medical record and prospective medical record
- the provision of online access to full digital medical record
- a facility to provide and update personal or contact information
- provision of an online consultation tool
- secure electronic communications
- video consultations.
You can still contact the practice by phone or in person; this is just another option which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at GP Online Services.
Ordering your prescription
We are strongly advising that patients request their medications online via the app due to increased demand on the phone lines. This can be via the NHS app or Patient Access. The app will show your list of repeat medications and their due dates for you to order, and you can also add a message to the surgery if you have an acute request or a query. You can also change your nominated pharmacy if you wish. Ordering via the app allows you to order your prescription wherever, whenever, so it is far more convenient for you. If you are not already set up for your medical care online, please contact the surgery and we will be happy to assist.
How to sign-up
For more information please contact reception, or next time you visit the surgery, bring with you a piece of photo ID (passport, driving licence etc.) and something with your address on like a bank statement, but not a gas or electricity bill. If you don’t have these, please talk to us and we will help you sign-up.
NHS App
By using the NHS App you can...
- Check your symptoms
- Find out what to do when you need help urgently
- Book and manage appointments at your GP surgery
- Order repeat prescriptions
- Securely view your GP medical records
- Register to be an organ donor
- Choose how the NHS uses your data
It's safe and secure!
Find out more here.
(Image description: a hand holding a smartphone displaying the NHS app, with the headline "Order repeat prescriptions on the NHS App". The words displayed are: "easily choose where your prescriptions are sent", "order at a time that suits you", "need help? Access support in the app or visit nhs.uk/helpmeapp").
You can access your COVID vaccination status on the NHS app. Please ensure you have access to our online services and have selected the option to view your full clinical record. If you do not have access to this you can submit a request online.
If you are experiencing further issues with the NHS App please submit an enquiry on the NHS APP website and they will contact you directly to assist.
Find out what your NHS number is
Find out what your NHS Number is, or find it on the NHS App.
Other ways to get your NHS number
If you cannot get your NHS number online you can:
- find it on any letter from the NHS like a prescription or appointment letter
- call the surgery and ask us for your number. Please note that we will need to verify your identity before giving out this information.
Online consultation tool
You can submit an eConsult via the NHS App or by visiting their website.
Please do not submit requests for medical assistance that you believe to be urgent through eConsult. eConsult comes through to the practice's email inbox which is not monitored at all times so you may delay your care. Please note, some conditions cannot be dealt with via eConsult and a telephone or face-to-face appointment may be required. Once you have submitted an eConsult, we will be in touch to let you know what happens next. We may advise you to visit a Pharmacy or Walk in Centre, issue a prescription, or raise a request for a fitnote for you; we will do our best to help you, whatever the case may be.
If you need medical advice or assistance, you should check your symptoms with 111 (the symptom checker is also available on the NHS app), or visit a Walk in Centre depending on your symptoms.
If you need urgent medical assistance, you should dial 999 or attend A&E.
Proxy Access
Proxy access was developed to allow someone other than the patient to access and manage parts of their GP online services account. The proxy is given their own online access account (rather than using the patient’s login details). It is often used by the parents or recognised carers of young children, and recognised carers of adults.
Access given to authorised care staff must be agreed between the:
- resident/patient and or their representative
- care home
- patient’s GP practice.
As agreed locally, staff in the care home can be given proxy access by the GP practice to:
- book and view appointments
- order medication, including adding a note to the GP practice (e.g. when an item is marked as needing review)
- summary care records (SCR) i.e. allergies and drug sensitivities, acute medication, repeat medication
- detailed coded record (DCR) i.e. demographics, allergies/adverse reactions, drug sensitivities, acute and repeat medication, immunisations, test results, coded problems, diagnoses, procedures, coded referrals and letters received (excluding free text, letters and attachments, administrative items)
- full record access i.e. DCR plus documents (like hospital discharge letters, referrals, etc) and free-text notes
Linked profiles allow parents, family members and carers to access health services on behalf of other people.
Depending on which clinical system your practice uses, linked profiles might be known as proxy access. In the NHS App proxy access is always referred to as linked profiles.
Linked profiles cannot be set up using the NHS App, but patients can access linked profiles in the app once you have set up their proxy access.
The NHS website includes detailed guidance for how patients can use linked profiles in the NHS App.
Please attend the surgery to collect a copy of our proxy access form, which must be signed by the person who wishes to give someone access to their medical records.
Proxy Access - 11 to 16 years of age
Until a child's 11th birthday, it's usual for the child's parents or guardians to control access to the child's medical record and GP online services. However, when the child is aged between 11 and 16, parents or guardians may be allowed proxy access to their child's online services after discussion with the GP, where appropriate.
If parents/guardians still have access to their child's medical record and online services, access is turned off when the child reaches their 16th birthday.
Please attend the surgery to collect a copy of our proxy access form, which must be signed by the person who wishes to give someone access to their medical records.
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