Welcome to Fenham Hall Medical Group
CHANGES TO HOW YOU CAN ORDER YOUR REPEAT PRESCRIPTIONS
With effect from July 2019 we will no longer be accepting repeat prescription requests over the telephone.
We have made this decision to improve patient safety.
You can order your repeat medication in the following ways;
In person in the surgery and by post with a SAE using the right hand side of your last prescription
Online with your own secure log in – please ask a receptionist to register you for this service
Through your local pharmacy
Please can we respectfully remind all patients that you need to allow 48 hours for us to process your prescription request, and that it is your responsibility to know the name of your medication.
Each month we deal with over 2500 medication requests and each one needs to be processed by a receptionist and then checked and authorised by the GP or pharmacist.
When a prescription is requested urgently it means that the on call GP is interrupted, potentially delaying contact with a patient who may need our urgent attention.
Please be considerate and help us to ensure the safety and wellbeing of all our patients.
WAITING TIMES FOR APPOINTMENTS
Many of you will be aware that the Ponteland Road GP surgery has closed recently and the number of patients registered with us has increased by over 500 since the beginning of 2018.
We believe this is a good reflection of the high standard of service we provide and are proud that we have such a good reputation locally however as we are not able to refuse to register patients we regret that this increased demand is now impacting on the waiting times for routine appointments.
We are working very hard to accommodate this increased demand but there is currently a very serious shortage of GPs so we find ourselves in a challenging situation.
Please help us to help you by being realistic about timescales when booking a routine appointment and if you can’t attend please cancel so that someone else can be seen.
We are committed to providing a high standard of clinical care and are looking at different options to try and maximise our access in the future.
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
HELPFUL ADVICE DURING THE CORONAVIRUS OUTBREAK
Dr Mark Dornan has recorded a helpful video outlining how to get healthcare during the coronavirus outbreak – Included in the video:
- How health and care services have had to adapt and we all need to use them differently
- Why we need you to prioritise looking after your own health at this time
- If you do need help, please don’t wait
The video is available on YouTube here: https://youtu.be/nRN5qICY6Xs
(Site updated 12/05/2020)