We are currently facing unprecedented demand for our services, and this combined with non-covid related staff absences is creating extreme pressure.
We are all working as hard as possible to maintain our usual high standards but we ask for your understanding if your calls take a few moments longer to answer and the wait for an appointment is longer than you would like.
Our appointment system is regularly reviewed as we ease out of lock down, but the safety of our patients and our practice team must still be a priority.
Thank you for your continued co-operation and support.
Helen Gunn, Managing Partner.
In line with NHS England guidance, we are no longer accepting or sending faxes.
All telephone calls to and from the surgery will be recorded for training and patient safety purposes.
Same day help for your poorly child
If your child has become unwell in the last few days and you would like urgent advice then please contact the surgery and we will arrange for a clinician to speak to you and if necessary to see your child, today - this could save you an unnecessary trip to A+E or a Walk-in Centre. Can we also make you aware of the Little Orange Book, which provides expert help for parents and carers on how to manage common problems in babies and small children – ask your GP for a copy.
USEFUL INFORMATION DURING CORONAVIRUS OUTBREAK
Dr Mark Dornan has recorded a helpful video outlining how to get healthcare during the coronavirus outbreak – included in the video:
- How health and care services have had to adapt and we all need to use them differently
- Why we need you to prioritise looking after your own health at this time
- If you do need help, please don’t wait
The video is available on YouTube here: https://youtu.be/nRN5qICY6Xs