You can book a face-to-face appointment with a doctor – Monday to Friday between 08:30 and 18:00. Appointments with the doctor are 15min in duration and for 1 problem. If you have more than 1 problem/issue to discuss you should contact Reception.
At all times you should indicate the degree of urgency. It is expected that patients attend for appointments in good time. If you are unable to keep your appointment please inform reception as soon as possible.
Patients can express a preference of doctor and every effort will be made to allow patients to see their preferred doctor, although this may not always be possible. Opportunistic health checks will be made when appropriate to ensure the best health care is provided.
Extended Hours Appointments
The surgery also offers extended hours appointments – these are early in the morning. Check with reception for details of these surgeries.
Same Day Appointments
We will always deal with genuine urgent cases quickly as possible. Please advise reception if you are requesting a same day appointment. Reception staff will make an same day appointment on your behalf and advise you when to attend the clinic.
The practice operates a telephone triage service for patients who consider their problem to be clinically urgent. If you feel you have a clinically urgent problem during surgery hours ring 0191 274 3724. The receptionist will ask for some basic information about the problem and a contact telephone number, and we appreciate your understanding and patient with this. A doctor or nurse will then ring you back to discuss your problem. You may then be given advice, issued with a prescription or given an appointment or home visit.
Extended Access Hub - Additional Same Day Appointments
Patients who need to be seen urgently on the same day can also access additional appointments in a local treatment centres with a GP.
To book an appointment, telephone 111 stating you require an appointment at the EXTENDED ACCESS HUB, 111 will then ask you a series of questions about your condition and, where appropriate, book you an appointment at your nearest treatment centre.
Walk In Centres
You may be asked to attend a Walk In Centre if you have an ailment that they are able to deal with, to allow us to focus on poorly people who need more specific care. We would be grateful if you could attend a Walk In Centre if you have any of the following symptoms:
- Coughs and colds
- High temperature
- Urinary tract infections
- Simple cuts and bruises
- Foreign bodies superficially embedded in tissue
- Minor trauma to hands limbs and feet, sprains
- Minor burns or scalds
- Emergency contraception
- Ear, nose and throat problems
In a number of cases it might be worth considering an appointment with a Practice Nurse rather than a Doctor. Practice Nurses are qualified to deal with many conditions and you may be seen more quickly.
It is important that should you make an appointment you make every effort to attend. If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.