Know who to turn to for your healthcare needs

We want to help you get the right medical assistance when you're ill, injured or have a long term condition. Going directly to the correct service with the appropriate skills is important. This can help you to a speedier recovery and makes sure all NHS services are run efficiently.

Accident and Emergency

Eye Casualty


Minor Inuries



NHS Out of Hours Service

Your Local Pharmacy

Your local pharmacy is the place to go to get any prescription medicines and clinical advice for minor health concerns.
Pharmacy teams play a key role in providing quality healthcare.

Pharmacists can also help you decide whether you need to see a medical health professional.

Think Pharmacy First


People often visit their GP with minor illnesses that a local pharmacist could help with. Instead of booking a GP appointment, you can visit your local pharmacy , saving you time and with no appointment needed – you can just walk in.

All pharmacists can give advice and medicine if you need it that will help clear up the problem. If your condition is more serious, they will refer you to your GP.

What’s more, many pharmacies are open in the evenings and on the weekends.

Can I get free treatment?

If you don’t normally pay for your medicines, then you don’t need to pay with Think Pharmacy First – you can get them free and over the counter from your local pharmacist without the need to see your GP.

Which illnesses are included?

Advice from your pharmacist is always free, but thanks to the Think Pharmacy First scheme they can also provide treatment for the minor illnesses below:

Back pain



Period pain




Bites and stings

Hay fever

Skin reactions



Colds and flu     

Sore throat

Fevers and/or temperature


Ear wax

Ear infection

Bacterical conjunctivitis (sticky eyes)


Stomach aches








Skin/mouth problems

Athletes foot


Cold sores

Contact dermatitis (inflammation of the skin)

Fungal skin infection

Impetigo (blisters)

Nappy rash


Skin rash

Vaginal thrush

Warts and verrucae

Head lice

Find your nearest pharmacy

Minor illnesses

Pharmacies can give treatment advice about a range of common conditions and minor injuries, such as:

  • aches and pains
  • sore throat
  • coughs
  • colds
  • flu
  • earache
  • cystitis
  • skin rashes
  • teething
  • red eye

If you want to buy an over-the-counter medicine, the pharmacist and their team can help you choose.

Antibiotics will not be available over the counter to treat minor conditions.

What to expect from your pharmacy team

Pharmacists are experts in medicines, and use their clinical expertise, together with their practical knowledge, to advise you on minor health concerns, such as coughs, colds, aches and pains, as well as healthy eating and stopping smoking.

They can help you consider the alternatives next time you’re thinking of making a doctor’s appointment.

You can always call NHS 111, which will help you find the right NHS service.

All pharmacies provide the following services:

- dispensing

- repeat dispensing

- disposal of unwanted or out-of-date medicines

- advice on treatment of minor health concerns and healthy living

Other services that may be available from your local pharmacy:

Advice on alcohol consumption

Support for carers

Chlamydia screening and treatment service

- Condom supply service

Emergency hormonal contraception service

- Emergency supply of prescription medicines

- Independent prescribing by pharmacists – some pharmacists can now prescribe prescription-only medicines for certain medical conditions

- Medicines use reviews

- Minor ailment service

- Needle and syringe exchange service

New Medicine Service

NHS Health Check – blood pressure, cholesterol or blood glucose testing

Pregnancy testing

Stop smoking service

- Stop smoking voucher service

- Supervised consumption of prescribed medicines

Weight management service

Did you know that you could visit the local Pharmacist for a Minor Ailment rather than seeing a GP? 

No referral needed, simply walk in and speak to the Pharmacist.

Please be mindful that the Pharmacist may not be able to see you depending on how long you have had the condition.

When to visit an urgent care centre 

Urgent treatment centres are a facility you can go to if you need urgent medical attention but it’s not a life-threatening situation. Urgent treatment centres are GP-led and open for at least 12 hours a day every day of the week (including bank holidays). You may be referred to an urgent treatment centre by NHS 111 or by your GP. You can also just turn up and walk in.

Conditions that can be treated at an urgent treatment centre include:

- sprains and strains

suspected broken limbs

minor head injuries

cuts and grazes

bites and stings

minor scalds and burns

ear and throat infections

skin infections and rashes

eye problems

coughs and colds

feverish illness in adults

feverish illness in children

abdominal pain

vomiting and diarrhoea

emergency contraception

Eye Conditions 

Please visit your local Eye Casualty or Urgent Care Centre if you have any of the following: 

- severe eye pain

- chemical injuries or household chemical (bleach, acid etc) splashes - wash out continually

- sharp trauma, facial / eye lacerations or glass injuries

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website