We will always deal with genuine urgent cases quickly as possible.
Please let reception know if you are requesting a same day appointment.
The reception staff will make a same day appointment on your behalf, and advise you when to attend the surgery.
We operate a telephone triage service for patients who consider their problem to be clinically urgent. If you feel you have a clinically urgent problem during surgery hours, ring 0191 274 3724. The receptionist will ask for some basic information about the problem and a contact telephone number. We appreciate your understanding and patience of this. A doctor or nurse will then ring you back to discuss your problem. You may then be given advice, issued with a prescription or given an appointment or home visit.
We have the proper equipment here at the surgery so we encourage you to come to the surgery. However, we do appreciate this is not always possible. If you need a home visit, we ask that you please let us know by calling reception before 11:00.
You may only request a home visit if you are housebound or are too ill to visit the practice. The clinician will only visit you at home if they think that your medical condition requires it. They will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Extended Access Hub - Same Day Appointments
Patients who need to be seen urgently on the same day can also access additional appointments in a local treatment centres with a GP.
To book an appointment, telephone 111. Tell them that you require an appointment at the EXTENDED ACCESS HUB. 111 will then ask you a series of questions about your condition. They may also book you an appointment at your nearest treatment centre.
Getting the Right Help