When We Are Closed 

If you are ill when the surgery is closed, there are a number of different ways you can get help.

NHS 111

If you need medical help but it is not an emergency call 111. This is the number you call when you need medical help fast but it is not a life threatening emergency. This service is available 24 hours a day, 7 days a week. You can contact them on 111 and calls are free from mobiles and land lines.

When to call 111

You should call 111 when:

  • You think you need to go to A&E or to another NHS urgent care service
  • Your GP surgery is closed and you need healthcare advice
  • You don’t know who to call for medical help.

NHS 111 Frequently Asked Questions

When to call 999

Call 999 for life threatening emergencies such as:

  • Major accident or trauma
  • Severe breathlessness
  • Severe bleeding
  • Loss of consciousness
  • Severe chest pain

Accident and Emergency

Royal Victoria Infirmary telephone 0191 2336161

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.  

Local Community Pharmacist

Pharmacists can give you advice about common symptoms and medicines.

NHS Walk-In Centres

At these centres you can be seen for minor injuries such as coughs, colds, flu, cuts, sprains, minor burns and broken bones. At most centres you do not need to make an appointment but it is advisable to telephone in advance to check that you can be treated – particularly for young children.

Our local walk-in centres are:

  • Westgate Road, Newcastle – open 08:00 – 20:00, 7 days a week. Telephone 0191 2823000
  • Molineux Street, Byker - open 08:00 – 20:00, 7 days a week. Telephone 0191 2755862
  • Ponteland Road Health Centre, Newcastle – open 08:00 – 20:00, 7 days a week. Telephone 0191 2719030

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website